Countries We Ship To

Below is a list of countries that we currently provide shipping to. Thank you very much for your interest in our products!

  • United States
  • Canada
  • United Kingdom (RP: LISAM 18 Scarborough St, TS24 7DA, UK)
  • European Union (RP: EcoMundo,195 rue Jean-Jacques Rousseau, 92130 Issy les Moulineaux, France)
  • 106+ countries excluding:
Aaland Islands
Albania
Andorra
Angola
Armenia
Azerbaijan
Balears Province
Belarus
Benin
Bouvet Islands
British Indian Ocean Territory
British Virgin Islands
Burkina Faso
Burundi
Caribbean Netherlands
Central African Republic
Chad
Christmas Islands
Cocos (Keeling) Islds
Comoros
Congo - Kinshasa
Cook Islands
Cuba
Djibouti
Equatorial Guinea
Eritrea
Falkland Islands
Faroe Islands
Fiji
French Guiana
French Polynesia
French Southern Territories
Gambia
Georgia
Gibraltar
Greenland
Grenada
Guinea-Bissau
Heard Island and McDonald Islands
Iceland
Iran
Kazakhstan
Kiribati
Kosovo
Kyrgyzstan
Laos
Las Palmas
Lesotho
Liberia
Mali
Mauritania
Mayotte
Mongolia
Montenegro
Montserrat
Myanmar (Burma)
Nauru
New Caledonia
Niue
Norfolk Islands
North Korea
North Macedonia
Palestinian Territories
Papua New Guinea
Pitcairn Islands
Rwanda
Russia
Samoa
Santa Cruz de Tenerife
Sao Tome and Principe
Serbia
Seychelles
Sierra Leone
Solomon Islands
Somalia
South Georgia and the South Sandwich Islands
South Sudan
St. Helena
St. Pierre & Miquelon
Sudan
Svalbard & Jan Mayen
Syria
Tajikistan
Timor-Leste
Tokelau
Tonga
Tuvalu
U.S. Outlying Islands
Uzbekistan
Vanuatu
Vatican City
Venezuela
Wallis & Futuna
Western Sahara
Yemen

 

Order Processing

Orders are usually packed and ready to ship in 1 to 3 business days. However, shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. Please allow 1 business day for your tracking information to update. If you have additional questions, please contact customer service.

International Shipping

We are currently shipping to UK & Canada via DHL, though last mile delivery may be through Hermes, Apple Express, Canada Post, or other. All other worldwide shipping options, including EU, are via Passport Global. All services are expected to take 7-10 business days. Your shipping fee, inclusive of duties and VAT fees will be calculated at checkout based on the items in your order. However, we are not responsible for lost or stolen packages, or additional duties and fees mandated by customs.

Please note we do not offer refunds/credit for international order, including those to Canada.

Shipping Agreement

FARSÁLI is not responsible for lost or stolen packages. FARSÁLI will not replace or refund an order if the package is missing. If the package shows delivered, but a a package has not been collected, please contact your shipping carrier to conduct a lost package search or to take advantage of any available shipping insurance they may offer. Please note FARSÁLI does not provide shipping insurance. 

Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

As an added layer of security, we do offer signature on delivery for online orders. We encourage you to exercise this option if you are concerned with the security of your delivery.  

Address Changes

If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you. Please keep in mind that once orders are processed, we cannot change the  shipping address. We ask that you double check your shipping address when entering it into the system to ensure that you receive your package. FARSÁLI is not responsible for deliveries that are made to incorrect addresses which are entered on our checkout page by customers in error. 

For order inquiries, please allow 1-2 business days for a response.

All general inquiries, please allow 3-5 business days.

Customer Support: